FAQ & Returns
Find the answer to our most asked questions to have the best experience possible!
How do I get my 20% Off coupon code?
Just sign up for our email list and we'll immediately send you a 20% off coupon!
Where are you located?
Our warehouse is located in Jackson, New Jersey, USA and we proudly ship all over the country.
How can I stay up to date on all things Holly Street Home?
It’s easy friend, join our email list to stay-in-the-know. You will be able to keep up to date with sales, new items, our community of amazing customers, workshop events and more. Plus you'll get a 20% off coupon straight to your inbox!
What is your return policy?
OUR RETURN POLICY
A return MUST be initiated within 7 days of receiving your item via your tracking number (UPS or USPS) and MUST be approved. Please use the contact form below.
Please include your NAME, ORDER NUMBER, & REASON FOR RETURN.
Return address is 537 Monmouth Rd unit 104, Jackson, NJ 08527
NOT ELIGIBLE FOR RETURN: Jewelry, Accessories, Food, Beauty, Preorders, Mystery Items, Sale Items, Discounted Items and Items bought using SITEWIDE coupons are all FINAL SALE.
We will NOT accept any returns without prior email approval. If you send us a return without prior approval, we will reach out to you via email. If you are still not approved the item will be returned to you at your own expense of an $8.95 shipping charge.
All items approved for return must be unwashed, unworn, free of pet hair, dirt, and smoke. All tags must be attached. If items are returned with traces of any of these issues, we will return them directly to you at your expense of the $8.95 shipping charge.
Please allow 7-10 business days from the date we receive your return for it to be processed before sending a follow-up email.
The cost of shipping returns is the sole responsibility of the customer unless otherwise approved in advance.
All approved returns that meet the criteria will be given a HSH STORE CREDIT ONLY. You will be emailed when your return is processed so make sure your email address on file is up-to-date.
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We value our customers and are committed to providing exceptional service. For all order-related questions, please reach out to our team using the contact form below. We are happy to assist you and answer any questions you may have.
Our team works diligently to make sure that all orders are fulfilled accurately and in a timely manner, and we’ll do everything we can to make sure your shopping experience with us is a great one!